Privacy Policy
This Privacy Policy explains how ECO BIOMASSA SERVICOS E COMERCIO LTDA ("ECO BIOMASSA SERVICOS E COMERCIO", "we") collects, uses and protects personal information when you visit ecobiomassaplus.com, request a quote, or buy our biomass fuels (wood chips, pellets, briquettes and reforestation firewood) or related services (wood and biomass residue collection, chipping and delivery logistics). Effective date: 2026-10-21.
Who we are
ECO BIOMASSA SERVICOS E COMERCIO LTDA, registration 40.495.134/0001-45, Avenida Julio Assis Cavalheiro, 494, SALA 44 - Centro, Francisco Beltrao - PR, 85601-000. Contact: [email protected] · +5527997950850.
We are the party responsible for the personal information described in this policy.
Information we collect
Information you give us: your name, e-mail, phone, company name if you buy for a business, and the shipping and billing address when you order or contact us. This can include the site address where fuel is to be delivered or residues collected. It can also include details you choose to share about your boiler, furnace or dryer, so we can recommend a suitable fuel.
Information collected automatically: device, browser, pages visited, and cookies and similar technologies.
Information from payment processors: confirmation of payment. We do not store full card numbers.
How we use it
We use your information to:
• prepare quotes, process orders and provide the service, including scheduling deliveries, collections and chipping;
• answer your requests and send transactional messages, such as order confirmations and scheduling updates;
• improve the website and prevent fraud;
• with your consent where required, send marketing and measure advertising.
Cookies, pixels and advertising
We use cookies and advertising pixels to measure visits and ad performance, including those of Google, Meta and TikTok:
• Google Analytics, to understand how the website is used.
• Google Ads conversion and remarketing cookies, to measure ads and show our ads to people who have visited the site.
• Meta Pixel and Meta Conversions API, which send website events (for example, page views or quote requests) to Meta for ad measurement and audiences.
• TikTok Pixel, for the same purposes on TikTok.
• Cookies and pixels of native ad networks (Taboola, Outbrain and NewsBreak), to measure clicks and conversions from their ads.
We do not send health information to advertising platforms. We do not send any data about a personal condition through the Meta Pixel, the Conversions API or any other pixel. The events we share relate only to website activity and orders.
You can manage cookies in your browser and opt out of interest-based ads in each platform's ad settings, such as Google Ads Settings, Meta's Ad Preferences, TikTok's ad settings and the opt-out pages of Taboola, Outbrain and NewsBreak.
Sharing
We share information only in these cases:
• with providers that help us operate, such as hosting, payments, shipping and delivery logistics, e-mail and analytics;
• when required by law;
• in a business transfer.
We do not sell your personal information.
Your rights
Depending on where you live (including California and other U.S. states), you may request access, correction, deletion and portability of your information. You may also opt out of targeted advertising.
To make a request, write to [email protected]. We will not discriminate against you for exercising your rights.
Retention and security
We keep information only as long as needed for the purposes above or as required by law. This includes order and invoicing records.
We protect it with reasonable technical and organizational measures.
Children and age
Our website is not directed to children under 13, and we do not knowingly collect their information.
Purchases are intended for adults aged 18 or older.
Changes and contact
We may update this policy. The date above shows the latest version.
Questions: [email protected], Avenida Julio Assis Cavalheiro, 494, SALA 44 - Centro, Francisco Beltrao - PR, 85601-000.