Refund Policy

We want you to be satisfied with ECO BIOMASSA SERVICOS E COMERCIO. This policy explains how to request a refund for biomass fuels and related services purchased from ECO BIOMASSA SERVICOS E COMERCIO LTDA. Effective date: 2026-10-21.

Refund period

You may request a refund within 30 days of purchase.

How to request

E-mail [email protected] with your order number. We answer within 2 business days.

A short description of the reason helps us review your request faster. If relevant, include photos of the product received.

How you are refunded

Refunds go back to the original payment method within 5–10 business days after approval.

Card statements may take one or two billing cycles to show the refund.

Orders we cancel

If we cancel an order because of a pricing error or suspected fraud, we refund any amount paid.

Exceptions

Custom-made or personalized items cannot be returned, except in case of defect.

Contact

ECO BIOMASSA SERVICOS E COMERCIO LTDA · [email protected] · +5527997950850 · Avenida Julio Assis Cavalheiro, 494, SALA 44 - Centro, Francisco Beltrao - PR, 85601-000.